In the business world, more and more owners are employing a tactic known as “Onboarding” or “Working Interviews” to create a filter through which only the best staff will pass. During a working interview, prospective employees who have already gone through a face-to-face will be given a paid shift to work. During this time, the manager(s) will observe a variety of aspects of their performance. Some of these include work ethic, attitude, skills, cultural assimilation and customer interaction.
Let’s start with work ethic. We all know that a good one is important, but do we know exactly what it means? A good work ethic can be broken down logically into several factors of its own. These include integrity, responsibility, quality, discipline and teamwork ability.
In catering, for example, integrity is an especially important quality. Employees are subject to the constant temptation of bottles of alcohol, food, and expensive electronic equipment. Often times, they feel entitled to “take home’ a little bit of something extra for themselves.
Responsibility affects the way an employee works and how they feel about the work they have completed. When an employee feels responsible they will show up on time, put in the extra effort and complete all projects to the best of their ability.
Emphasis on quality and discipline are two, inter-related concepts. Without discipline, quality control is impossible. An employee must be able to make a commitment to the task at hand, whether it is inspecting children’s toys for defects on an assembly-line, plating appetizers at a wedding, or creating a marketing analysis for a fortune 500 company.
Attitude can also be a seemingly simple concept, but one that has many levels employers do not consider when they are evaluating an employee. Attitudes can be either good or bad, or both good and bad. For example, an employee might come in to work in a good mood every day, but it could be attributed to the fact that they think they are superior to the other workers. This can be bad for the overall moral of the office and lead to a breakdown in another one of the points of evaluation; “teamwork ability” to be discussed later.
Skills are probably the most simple of concepts to explain. For example, a server who has not been trained to make cocktails cannot fill a bartending role at an event, just as someone from accounting may not be qualified to work in human resources. During the working interview, the manager(s) will be able to see if the prospective employee actually has an ability to perform all of the skills that they listed on the resume, or employment application.
Company culture has been a much overlooked topic in the past, but these days it seems as though it is a highly overused term. Still, most smart business owners consider this an important factor when selecting employees. It’s part of what makes productivity and efficient teamwork possible.
– Will Lange